Effective Communicationread more
Communication is the glue that keeps us together!
It aims at improving the participants ability to manage a difficult dialogue, to give constructive criticism, to listen prior to taking actions, to structure and facilitate discussions leading to result-oriented actions. It helps participants to communicate with difficult people or in difficult situations.
Knowledge results from the combinations of grasping and transforming experience. We provide common experiences in order to enhance trust and communication among participants, creating situations in which participants need to plan, to organize, to assume roles, to asses their activity and act as a team. It develops creativity and team spirit.
Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishment toward organizational objectives. It is the fuel that allows common people to attain uncommon results.
The bad news is time flies. The good news is you're the pilot.
Building awareness of how somebody's working time is spent. It provides the tools for helping participants increase the efficiency of their time at work and the ability to work under time pressure, to be task oriented and organized.
The course will provide the opportunity to identify participants' own challenges in maintaining positive environments and collaborative relationships as well as overcoming resistance and negativity. Participants will explore tools, techniques, skills and perceptions to perform their role and manage their emotions with confidence and positive results.
Our feelings are our most genuine paths to knowledge.
The way you treat yourself sets the standards for others. - Arisotel
The course can help participants improve tactful communication and confidence in handling others' difficult behaviours, it enables them to manage colleagues and friends effectively, achieve greater control of their daily activities and enjoy greater self-esteem so that they can increase work effectiveness and productivity. The participants will be able to stand up for what they want, to state their needs clearly, to express opposition, to react properly in a confrontation so that it will be a win-win situation.
Structuring and refreshing the participants selling techniques, brush up their negotiating and selling skills, increasing participants' self confidence, improving the client-oriented attitude and communication skills.
If people like you, they'll listen to you, but if they trust you, they'll do business with you.
EXCELLENCE IN CLIENT SERVICE
client serviceread more
Excellence in client service
If you are not taking care of your customer, your competitor will.
Increasing a professional client-oriented attitude, improving the participants verbal and non-verbal communication skills, developing a pro-active attitude towards clients, brushing up some techniques in overcoming complaints and conflicts. It contributes to obtaining better results and increasing clients' loyalty.
Excellence is not an event - it is a habit. - Aristotel
The course allows participants to chose the best method from a variety of situations. It trains participants in structuring and facilitating discussions so that they obtain the best results. Any employee who wishes to sharpen his ability to solve conflicts and have motivating work relations should participate.
Whenever you're in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude.
A highly practical course which is designed to give most of the tools and techniques needed to be able to solve simple and complex problems quickly and easily. It provides participants with the knowledge, tools and techniques to be better at solving problems effectively and efficiently.
It enhances the capability to manage team performance, to motivate the team to take the responsibility of its own actions and to develop their abilities. Gives all the do and dont's in performance evaluation.
COACHING & MENTORING
coaching & mentoring
The course guides the participants in brushing up their constructive communication skills in order to support high performances for obtaining better results through cooperation and trust. It shows how to set professional development objectives with the coachees/mentees.
This course will enable participants to practice the necessary skills to fulfil their personal objectives, whilst maintaining strong, long-lasting professional relationships. It is particularly recommended for anyone required to manage, to motivate or to influence their colleagues, customers or suppliers.
Training participants in developing and delivering powerful presentations, increasing the participants' ability to structure a presentation, developing their skills in delivering a powerful message, helping them to deal with difficult audience and to control their anxiety.
TRAIN OF TRAINERS
Participants will be able to identify and analize training needs, apply interactive training methods, design and deliver training sessions using the appropriate methods and tools, will be able to elaborate training materials according to training needs, evaluate training sessions. The course improves participants ability to deliver an on-the job or off the job training by delivering formal and informal presentations in their field of activity. It helps participants to make their training and coaching less boring and of a higher impact of the trainees. The participants will brush up training, coaching and counselling techniques in order to help their team and colleagues become more efficient and effective.
PEOPLE IN FOCUS
in focusread more
People in focus
Improving attitude and communication at work, developing initiative and proactive behaviour , assuming responsibilities and implementing constructive initiatives. The course helps all employees wishing to refine communication skills and interpersonal relations, to live a quality life, to develop a long term relationship at work.